Privacy Policy

 Information We Collect

We collect information in order to provide our services efficiently. The information we collect includes data provided directly by the user, data collected automatically through our website, and data received from third parties. The information you provide may include your full name, phone number, email address, delivery address, billing information, details related to orders, returns or customer support, and payment method data, which are always processed securely by external payment providers; HOLI does not store complete credit card information.

We also automatically collect information such as your IP address, device and browser type, browsing history within our website, cookies and similar technologies, access times, pages visited, and general user activity. Additionally, we may receive information from payment gateways such as Stripe or MyFatoorah, social media platforms when you choose to connect through them, and analytics tools such as Google Analytics.

How We Use the Information

We use your information for various purposes essential to our operations. This includes processing orders and payments, delivering products, managing returns and warranties, providing customer service, and verifying identity for fraud prevention. We also use collected data to analyze user behavior, optimize website navigation, and develop new products and services. For marketing and communication purposes, we may send offers, promotions, and updates—only with your consent—and personalize content and recommendations to enhance your experience. Additionally, we use your information to comply with local and international regulations, cooperate with authorities in cases involving fraud or security, and maintain legal and financial records.

Sharing and Transferring Data

HOLI may share personal information only in specific circumstances. We may share information with service providers such as payment processors, logistics and delivery companies, hosting and security services, and analytics and advertising platforms, all of which operate under strict confidentiality standards. We may also disclose information when required by courts, government authorities, or regulatory agencies in the UAE. In the event of a merger, acquisition, or corporate restructuring, your information may be transferred while preserving the purposes described in this Policy.

Cookies and Similar Technologies

We use cookies to improve navigation experience, remember user preferences, offer personalized advertising, and analyze website performance. Users may disable cookies at any time through their browser settings.

Information Security

HOLI implements strong security measures to protect personal data, including SSL encryption on our website, secure servers protected from unauthorized access, continuous monitoring for potential threats, restricted internal access to personal data, and internal audits and compliance controls. While we take all reasonable precautions, no system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal and tax obligations, resolve disputes, and enforce agreements.

User Rights

Depending on applicable laws, users may exercise rights such as accessing their personal information, correcting inaccurate data, requesting deletion (“right to be forgotten”), restricting or objecting to data processing, requesting data portability, withdrawing consent, or requesting the deletion of their account. To exercise any of these rights, users may contact us at: privacy@holi.ae.

Children’s Privacy

HOLI does not knowingly collect information from individuals under the age of 18. If we identify that data from a minor has been collected without permission, it will be deleted immediately.

Changes to This Policy

HOLI may update this Privacy Policy at any time. The most current version will always be available on our website.

Contact Information

If you have any questions or wish to exercise your rights, you may contact us at:

Email: hola@holi.ae

Phone: +971

Address: Goshi Warehouses No. 6, Al Quoz Industrial Area 3, Dubai, UAE

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.