1. Delivery Service and User Registration
1.1 The website www.holi.ae provides services for the delivery of processed, fresh, and other food products, either to the customer's doorstep or for pick-up at our physical stores.
1.2 To place orders online, users must register by providing a unique username and password. User information will not be shared with third-party companies, ensuring confidentiality.
1.3 Online orders will be processed upon receipt. Users are advised that certain orders may have a processing time of up to 48 hours.
1.4 Online payments are accepted through credit or debit cards. However, www.holi.ae reserves the right to cancel any order based on inaccurate information provided by the user.
1.5 The responsibility for verifying the accuracy of delivery addresses lies with the buyers.
2. Return and Refund Policy
2.1 www.holi.ae values customer satisfaction, and in cases of issues with orders, reserves the right to issue full or partial refunds, always seeking to resolve any inconvenience fairly and effectively.
2.2 The pricing policy of www.holi.ae may be updated at any time, ensuring transparency and notification to users.
3. Debit/Credit Card Payments
3.1 www.holi.ae accepts payments with Visa and MasterCard in AED.
3.2 The security of card details and personal information is paramount. Therefore, www.holi.ae ensures that such information will not be stored, sold, or shared with third parties.
4. Terms of Use
4.1 Users must commit to complying with the Terms of Use of www.holi.ae when placing orders, ensuring they review and understand the established policies.
4.2 www.holi.ae reserves the right to modify the Terms of Use without prior notice. It is the user's responsibility to stay informed about any changes.
5. Applicable Law
5.1 These Website Terms will be governed by and construed in accordance with the laws of the United Arab Emirates.
6. Collection and Use of Personal Information
6.1 www.holi.ae collects user-provided information to enhance the user experience and provide personalized services.
6.2 The collected information may be stored and processed outside the United Arab Emirates, ensuring the confidentiality and security of user data.
These detailed terms and conditions aim to provide transparency and clarity to users of www.holi.ae, ensuring a reliable and satisfying shopping experience. Users are encouraged to review the full version on the website for specific and updated information.